Terms & Conditions

GENERAL
All visitors to Youseum are subject to these terms and conditions. Derogations are valid only if agreed in writing by Youseum.

DEFINITIONS
Youseum, business name of Interactive Art Museum, the company responsible for the management and operation of the venue.

The Venue: the Youseum building at Weesperzijde 150 in Amsterdam, including all areas such as the museum store and shop.

The Visitor: anyone entering the venue to visit the experience and/or attend an event.

The Consumer: anyone using the Youseum website and other online applications, the online ticket shop, the venue store or the online shop.

The Staff: anyone representing the venue and who is identifiable as such.

ADMISSION TICKETS
Article 3.1 Youseum publishes admission prices through its proprietary channels, on the website and through direct communications. The prices listed here are not subject to change. Youseum cannot be held responsible for (incorrect) publication of admission prices by third parties.

Article 3.2 Admission tickets can only be purchased on the website or from one of the venue’s official resellers.

Article 3.3 A visitor will be eligible for a discounted admission fee if he or she meets the applicable conditions. The staff may ask for proof of ID for the discounted admission fee. If the visitor cannot produce a proof of ID or the proof of ID is not valid, the visitor will be charged the regular admission price.

Article 3.4 A visitor who has purchased an admission ticket will not be entitled to a refund or any kind of compensation in case of loss or theft of the ticket. Once an admission ticket has been purchased, it cannot be exchanged or refunded.

OPENING HOURS
Article 4.1 Youseum publishes its opening hours through its proprietary channels, on the website, and through direct communications. Youseum reserves the right to change previously published opening hours without visitors being entitled to a refund of the price paid for their admission ticket. Youseum cannot be held responsible for (incorrect) publication of opening hours by third parties.

Article 4.2 Part of the venue may be closed to visitors on certain occasions. Such will not entitle visitors to a refund of the admission price. When a substantial part of the venue is closed to visitors, there will be a notice on the website and by the entrance.

VISITS
Article 5.1 Visitors must conduct themselves in the venue in compliance with the standards of public order and with these regulations, while always abiding by the instructions of staff. Failing that, visitors may be denied access without being entitled to a refund of the admission fee or other costs incurred.

Article 5.2 Parents or supervisors of under-age children, either in organized groups or not, are responsible for the children’s behaviour.

Article 5.3 Youseum does not offer access for strollers, mobility scooters, wheelchairs, etc. There is no space available outside the museum to park such items. Visitors are not allowed to bring umbrellas into the museum. There are umbrella stands available by the entrance. Youseum does not accept responsibility for damage to or loss or theft of goods left by visitors.

Article 5.4 Youseum can be accessed with small rucksacks or handbags, provided these are hand-carried or worn on the front. Large backpacks, handbags or other bags can be left at the cloakroom. What qualifies as large and small is at the discretion of the staff. Youseum does not accept responsibility for damage to or loss or theft of goods left by visitors.

Article 5.5 Staff may ask to inspect a visitor’s bag for security reasons.

Article 5.6 Smoking is not permitted inside the venue. Consuming of food and/or drinks from outside the venue is not permitted inside the venue.

Article 5.7 Pets are not admitted, except for official guide dogs.

Article 5.8 Visitors are liable for any damage caused by them.

Article 5.9 Visitors are encouraged to take pictures or shoot video. Commercial shoots, press interviews, media shoots, and all professional video equipment are strictly prohibited without advance written approval and accompaniment from Youseum representatives.

Article 5.10 Visitors are allowed to take pictures or shoot video, albeit without the use of additional lighting and tripods.

COMPLAINTS
If a visitor has a complaint, he or she can turn to the entrance desk for a complaint form. The completed complaint form can subsequently be handed in to the entrance desk. Complaints can also be submitted in writing to hello@youseum.art.

LIABILITY AND FORCE MAJEURE
Article 7.1 Visitors enter the venue at their own risk. Youseum can only be held liable for injury to a visitor or loss or damage to the properties of a visitor if caused by intent or gross negligence on the part of Youseum. Damage or injury will be covered up to the amount for which Youseum is insured or should in all reasonableness be insured. Possible compensation can never exceed the loss determined by Youseum insurer. Youseum can never be held liable for indirect losses or damage.

Article 7.2 Shortcomings caused by force majeure can never be attributed to Youseum and will never lead to entitlement to a refund or compensation. Force majeure is a suspensive or resolutive condition for these general terms and conditions.

PRIVACY
Article 8.1 There is CCTV video surveillance all over the venue. Video footage will be stored in line with legal provisions and, whenever required, be shared with the police.

Article 8.2 Youseum reserves the right to take photos and shoot video in the venue to use for publicity purposes.

Article 8.3 Youseum uses cookies to facilitate the use of our website and to compile a profile of consumers’ online behaviour. For this, Youseum uses a service provided by Google, which may share the information with third parties if legally required to do so or to the extent that third parties process the information on Google’s behalf. Consumers can request access, rectify or erase their personal data by requesting this through an email to hello@youseum.art.

Article 8.4 Consumers can sign up to our online newsletter. Registration data for the newsletter are stored in a database provided by Mailchimp that is used only by Youseum and not disclosed to third parties. Consumers can access, rectify or erase their personal data themselves through the newsletter.

Article 8.5 Consumers can purchase products from the online shop. The personal data needed for that are requested during the ordering process and stored in a database. These personal data are used only by Youseum for the purposes of the purchase. The consumer has the right to access the personal data, have the personal data rectified or have the personal data erased by submitting a request to that effect to hello@youseum.art

Article 8.6 Consumers can purchase admission tickets on the tickets page on the website. The personal data needed for that are requested during the ordering process and stored in a database operated by our partner Global Partners. These personal data are used only by Youseum and selected partners. The consumer has the right to access the personal data, have the personal data rectified or have the personal data erased by submitting a request to that effect to hello@youseum.art.

Article 8.7 All photos, videos, audio records and other content recorded and/or taken by Youseum of its guests and/or the experience is the sole property of Youseum. All such content (as referred to in the previous sentence) that is posted publicly by third parties, may be used by Youseum for public use.

YOUSEUM STORE
Article 9.1 Consumers can purchase products at the Youseum store or from the online shop. Products displayed are sold at the indicated price, which includes VAT.

Article 9.2 Items purchased at the Youseum store can be exchanged by returning the product to Youseum in person with the receipt within 14 days. Returns are accepted only on account of production or sales faults. The consumer will then receive a non-faulty version of the same product. If the product in question is no longer available, the purchase price will be refunded.

APPLICABLE LAW
These general terms and conditions and the activities are subject to Dutch law. Amsterdam, September 2019