If you are unable to find the answer to your question or would like to get in touch for another reason, please contact email@example.com. Our team will respond as soon as possible.
Is Youseum open?
In light of the new measures announced on 14 December, Youseum will have to close its doors until 9 February 2021. We hope to welcome you soon at Youseum.
Can I change the date of my ticket after I buy it?
Ofcourse! As soon as we are sure we are allowed to open again, you can contact us at firstname.lastname@example.org to schedule a new date for your visit!
Can I cancel my ticket after I buy it?
Unfortunately purchased tickets are non-refundable.
Can I buy tickets at the door?
No, tickets can only be purchased through our website at the moment.
Can I come at a different time from the one I got my ticket for?
No, visitors are only allowed in at the reserved time.
Should I print my e-ticket?
Printouts are accepted, but unnecessary. Save the trees and yourself the hassle and just present your ticket on your phone—you’ll need it anyway for all the selfies.
What if I did not receive my confirmation email?
Check your spam folder first. If there’s nothing in there, get in touch with us at email@example.com and we’ll get back to you ASAP.
Is it allowed to bring cameras big and small?
Yes! Of course! We are a museum designed to create content through a lens. All forms of cameras are allowed. However, to ensure the flow of the visitors, it is not allowed to bring a tripod or other extra standing devices for your camera
Can I use my Museumjaarkaart to get a discounted ticket?
No, we do not offer discounts or free access through the Museumjaarkaart program.
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