Frequently Asked Questions

If you are unable to find the answer to your question or would like to get in touch for another reason, please contact hello@youseum.art. Our team will respond as soon as possible.

Is Youseum open?

Yes, Youseum is open! We can’t wait to see you.

Can I change the date of my ticket after I buy it?

Of course! As soon as we are sure we are allowed to open again, you can contact us at hello@youseum.art to schedule a new date for your visit!

Can I cancel my ticket after I buy it?

Unfortunately purchased tickets are non-refundable.

Can I buy tickets at the door?

Yes, it is possible to buy tickets at the door!

Can I come at a different time than the time indicated on my ticket?

No, visitors are only allowed in at the reserved time.

Should I print my e-ticket?

Printouts are accepted, but not necessary. Save the trees and yourself the hassle and just present your ticket on your phone—you’ll need it anyway for all the selfies.

What if I did not receive my confirmation email?

Check your spam folder first. If there’s nothing in there, get in touch with us at support@youseum.art and we’ll get back to you ASAP.

Is it allowed to bring cameras big and small?

Yes! Of course! We are a museum designed to create content through a lens. All sorts of cameras are allowed. However, to ensure the flow of the visitors, it is not allowed to bring a tripod or other extra standing devices for your camera.

Can I use my Museumjaarkaart to get a discounted ticket?

No, we do not offer discounts or free access through the Museumjaarkaart program.