Do I need to present a COVID-19 pass/negative test result?

No, Youseum does not require you to show your COVID-19 pass or any proof of vaccination.

Do I need to wear a mask?

No, face masks are not mandatory anymore. Of course you can wear one if you want!

Frequently Asked Questions

If you are unable to find the answer to your question or would like to get in touch for another reason, please contact hello@youseum.art. Our team will respond as soon as possible.

Is Youseum open? How long does a tour last for?

Yes, Youseum is open! We can’t wait to see you. Our tours usually last around 1.5 hours but you can stay a little longer if you want;)

Can I change the date of my ticket after I buy it?

Of course! Just use the “manage my order” button on the ticket to reschedule your ticket. See you later!

Can I cancel my ticket after I buy it?

Unfortunately purchased tickets are non-refundable, but you unused ticket will remain valid for a visit later.

Can I buy tickets at the door?

Yes, it is possible to buy tickets at the door, but in order to guarantee your entrance we advise you to book online and reserve your spot!

Can I come at a different time than the time indicated on my ticket?

No, visitors are only allowed in at the reserved time.

Should I print my e-ticket?

Save the trees and yourself the hassle and just present your ticket on your phone—you’ll need it anyway for all the selfies.

What if I did not receive my confirmation email?

Check your spam folder first. If there’s nothing in there, get in touch with us at hello@youseum.art and we’ll get back to you ASAP.

Is it allowed to bring cameras big and small?

Yes! Of course! We are a museum designed to create content through a lens. All sorts of cameras are allowed. However, to ensure the flow of the visitors and each other’s safety, it is not allowed to bring a tripod, extra standing devices, stabilizers or additional lighting for your camera. Commercial shoots are only allowed outside of opening hours. Send an email to events@youseum.art to book a shoot!

Can I use my Museumjaarkaart to get a discounted ticket?

No, we do not offer discounts or free access through the Museumjaarkaart program.

Is my child allowed to visit Youseum by themself?

Children up to the age of 12 need adult (18+) supervision when they are in Youseum.

Is Youseum wheelchair friendly?

Youseum Westfield Mall of The Netherlands is wheelchair friendly! Unfortunately, Youseum Amsterdam is not.